SOFT SYSTEMS METHODOLOGY AND AHP TO DEVELOP A CONCEPTUAL MODEL FOR HUMAN CAPITAL MANAGAMENT IN MEXICAN LODGING SMEs

Authors

  • Juan Enrique Núñez-Ríos Intituto Politécnico Nacional, México.
  • Rircardo Tejeida-Padilla Instituto Politécnico Nacional, México.
  • Isaias José Badillo-Piña Instituto Politécnico Nacional, México.
  • Oswaldo Morales-Matamoros Instituto Politécnico Nacional, México.
  • Jacqueline Yvette Sánchez-García Instituto Politécnico Nacional, México.
  • Jesús Jaime Moreno-Escobar Instituto Politécnico Nacional, México.

Keywords:

Systems Science, Soft Systems Methodology, AHP, Lodging SMEs, Human Capital Management

Abstract

The lodging SMEs operate in a dynamic environment where aspects such as turbulence and information asymmetry undermine them compared to large enterprises. On this matter, it is considered that Human Capital Management is relevant to overcome deficiencies, delays in operations and to ensure the permanence of the organisation. However, these human activity systems (HAS) lack of a systemic model that contributes to the achievement of such an end. This paper presents a perspective on this matter, from the Systems Thinking. The Soft Systems Methodology was used, obtaining as finding a conceptual model that considers the heterogeneity in lodging SMEs problems and the human capital management. The model was verified through the Analytic Hierarchy Process, that helped to find congruence between what had been proposed from the Systems Thinking and reality, enabling its conduction towards a viable equilibrium state in its current environment. Personnel with managerial functions can benefit from an approach that pursues systemic solutions and the transcendence of the whole system like the one mentioned.

Author Biographies

Juan Enrique Núñez-Ríos, Intituto Politécnico Nacional, México.

Ph. D. candidate in Systems Engineering, Instituto Politénico Nacional México.

Researcher at  Grupo de Investigación en Sistémica y Turismo.

Rircardo Tejeida-Padilla, Instituto Politécnico Nacional, México.

Professor and Researcher of Systems Engineering, Instituto Politécnico Nacional, México.

Researcher at  Grupo de Investigación en Sistémica y Turismo.

Isaias José Badillo-Piña, Instituto Politécnico Nacional, México.

Professor and Researcher of Systems Engineering, Instituto Politécnico Nacional, México.

Researcher at  Grupo de Investigación en Sistémica y Turismo.

Oswaldo Morales-Matamoros, Instituto Politécnico Nacional, México.

Professor and Researcher of Systems Engineering, Instituto Politécnico Nacional, México.

Researcher at  Grupo de Investigación en Sistémica y Turismo.

Jacqueline Yvette Sánchez-García, Instituto Politécnico Nacional, México.

Ph. D. candidate in Systems Engineering, Instituto Politénico Nacional México.

Researcher at  Grupo de Investigación en Sistémica y Turismo.

Jesús Jaime Moreno-Escobar, Instituto Politécnico Nacional, México.

Professor and Researcher of Systems Engineering, Instituto Politécnico Nacional, México.

Published

2019-09-01

How to Cite

Núñez-Ríos, J. E., Tejeida-Padilla, R., Badillo-Piña, I. J., Morales-Matamoros, O., Sánchez-García, J. Y., & Moreno-Escobar, J. J. (2019). SOFT SYSTEMS METHODOLOGY AND AHP TO DEVELOP A CONCEPTUAL MODEL FOR HUMAN CAPITAL MANAGAMENT IN MEXICAN LODGING SMEs. Proceedings of the 61st Annual Meeting of the ISSS - 2017 Vienna, Austria, 2017(1). Retrieved from https://journals.isss.org/index.php/proceedings61st/article/view/3202

Issue

Section

SABI: Systems Applications in Business and Industry