TY - JOUR AU - Calvo-Amodio, Javier AU - Flumerfelt, Shannon PY - 2016/01/20 Y2 - 2024/03/28 TI - Sense-Making between and across Stakeholder Perspectives JF - Proceedings of the 59th Annual Meeting of the ISSS - 2015 Berlin, Germany JA - ISSS-2015 VL - 1 IS - 1 SE - DO - UR - https://journals.isss.org/index.php/proceedings59th/article/view/2662 SP - AB - <p class="MsoBodyText"><span lang="EN-GB">The CX Tool&copy; provides a visual Tool&copy; for creating congruence between what is known, thinking, and what is done, doing, within a socio-technical system. It guides the analyst by identifying six elements contained within thinking, Organizational Intelligence, and doing, Performance Management, dimensions. Three elements define Organizational Intelligence: Essential Ideas; Essential Processes/Protocols/Structures; and Essential Assessments/Audits. Three elements define Performance Management: Essential Actions; Essential Standards; and Essential Deliverables. The CX Tool&copy; allows analysts to assign congruency scores between elements horizontally and vertically while allowing comparisons between current and desired state of the system. The CX Tool&copy; does not distinguish between stakeholders&rsquo; perspectives, a feature that, when faced with complex and/or complicated systems, may prove critical. In this research the authors propose a conceptual framework to incorporate different stakeholders&rsquo; perspectives into the CX Tool&copy;. A short case study is presented to illustrate how different stakeholders&rsquo; perspectives can be incorporated and quantified.</span></p> ER -