TOWARDS AN AUTOPOIETIC MANAGEMENT OF HUMAN ACTIVITY SYSTEMS IN MEXICAN TUORISM SECTOR SMES

Abstract

This paper aims to contextualize the management of human activity systems (HAS) in lodging Mexican SMEs in the tourism environment, given that the management has been constrained in its ability to respond and adapt, this affects the operational dimension as well as the service provided to customers. Complementarity between methodologies and models of systems science allows to set the tourism SMEs concept through the of Warfield’s domain science model. Due to complex interactions derived from the interrelationships among actors engaged in tourism services, it seeks to unify different views about problems faced by human activity system management and establish guidelines between the being and the should of it (Soft Systems Methodology), it is proposed that the adoption of the principles of autopoietic systems can lead management to a state of order and self-organization in the human activity system to influence the efficiency of the total system. Professors and actors with decision-making power within these organizations would benefit from a new perspective in the issues treatment of the human dimension of these companies.