Sankaran, Shankar, and Renu Agarwal. “Rethinking Project Management Goals and Methods to Suit Service Systems”. Proceedings of the 56th Annual Meeting of the ISSS - 2012, San Jose, CA, USA00 (March 10, 2013). Accessed October 25, 2021. https://journals.isss.org/index.php/proceedings56th/article/view/1923.