KNOWLEDGE MANAGEMENT: A PRACTICAL GUIDE
Keywords:knowledge, knowing, knower, knowledge management, pragmatism
Knowledge is increasingly regarded as the only sustainable source for continuous innovation and competitive advantage of persons, organisations and nations in the 21st century where economies and human-ecology well-being are said to be knowledge-based, and knowledge management as an indispensable means for survival, growth and betterment. Adopting a pragmatist and holistic perspective, this article introduces readers to the theories and practices of knowledge-oriented management in organisations, which covers purposeful coping of three differentiated yet related areas: knowledge assets, knowing processes and knower relations. It suggests that a systems approach that promotes synergy between efficiency, creativity and legitimacy will increase opportunities for organisations in the search for competitive advantage and sustainable prosperity.