@article{Monypenny_2009, title={WHICH SYSTEMS THINKING FRAMEWORK FOR THE ON-GOING IMPROVEMENT IN THE OPERATION OF THE TOWNSVILLE SUPER CLINIC?}, volume={1}, url={https://journals.isss.org/index.php/proceedings53rd/article/view/1190}, abstractNote={The Australian Government is implementing a number of Super Clinics. There is considerable government expectation that these Super Clinics will do well. Townsville is one of the locations for a Super Clinic. The design of an overall systems thinking framework to make sense of the system called the on-going improvement in the operation of the Townsville Super Clinic is investigated. This system has most, if not all, of the complexities that a system can have. Thus, a sophisticated systems thinking framework to help guide the on-going improvement is a must.}, number={1}, journal={Proceedings of the 53rd Annual Meeting of the ISSS - 2009, Brisbane, Australia}, author={Monypenny, Richard}, year={2009}, month={Jul.} }