THE VALUE EQUATION
Keywords:value, operations management, performance, value equation.
AbstractValue, from the point of view of customer, is defined as the customer’s subjective evaluation, adjusted for cost, of how well a good/service meets or exceeds expectations. Nevertheless, some aspects must be considerate, such as: quality, speed, and flexibility; these factors are considered in the value equation. In this work are explained what it is the value equation.
How to Cite
Mendez-Diaz, J. I., Morales-Matamoros, O., Tejeida-Padilla, R., & Vazquez-Espinosa, G. J. (2009). THE VALUE EQUATION. Proceedings of the 53rd Annual Meeting of the ISSS - 2009, Brisbane, Australia, 1(1). Retrieved from https://journals.isss.org/index.php/proceedings53rd/article/view/1230
Organisational Transformation and Social Change