IN SEARCH OF A VIABLE SYSTEM MODEL FOR AFTER-SALES SPARE PARTS SERVICE IN TELECOM FIRMS
Keywords:Viable System Model, after-sales spare parts service, telecom industry.
AbstractAfter-sales spare part service is a competitive differentiator and a source of profit enhancement in OEM (Original Equipment Manufacturer) telecom firms. By seeking greater differentiation, more loyal customers, and higher margins and profits, the OEM needs to develop a more effective service-to-profit supply chains. But, predicting service requirements, inventory needs, supply chain parameters, etc. is extremely challenging. In order to tackle and mitigate this kind of problems and to have a more holistic approach of the system, this paper shows how to build the structure of the after-sales service supply chain going from strategic to operational issues using a Viable System Model (VSM) approach.
How to Cite
Tejeida-Padilla, R., Flores-Cadena, M., Morales-Matamoros, O., & Badillo-Piña, I. (2009). IN SEARCH OF A VIABLE SYSTEM MODEL FOR AFTER-SALES SPARE PARTS SERVICE IN TELECOM FIRMS. Proceedings of the 53rd Annual Meeting of the ISSS - 2009, Brisbane, Australia, 1(1). Retrieved from https://journals.isss.org/index.php/proceedings53rd/article/view/1214