PLANNING MODEL FOR CONTINUOUS IMPROVEMENT OF THE COMMUNICATION SYSTEM IN MEXICO

Abstract

Communication systems are used to send information from one place to another through different media: the space, optical fiber, metallic wiring, etc. The most common systems are television, radio, infrared, satellite, telephone, and voice on IP, just to name a few. The general idea is to continuously improve the way of transmission, in order to assure that the addressee gets the information generated by the source in a fast, cheap, safe and truthful way. The model used in this article consists of five stages: first is the Reference Projection, in which a problem in the system is detected, using the techniques of Kawakita Jiro (TKJ), analytical hierarchal structuring and the principle of Pareto; in the normative planning the mission of the system is established; in the strategic planning a solution for the detected problems is proposed; the organizational planning describes the resources needed for the problematic case to be solved; and the fifth stage is an evaluation about the feasibility of the solution.