THE E-CO MODEL – CITIZENS’ DRIVING E-SERVICE QUALITY

Authors

  • Mikael Lind University College of Borås
  • Olov Forsgren University College of Borås
  • Nicklas Salomonson University College of Borås
  • Lars Albinsson University College of Borås

Keywords:

Public e-services, Public Citizens, Stage models, e-Co model, Co-design

Abstract

Many models for characterizing and evaluating e-services emphasise different levels of complexity and maturity of e-services. These frameworks takes as their starting point an organisational point of view on e-services where it seems that integration between different public authorities is the ultimate goal. An unresolved quest is however to judge and design e-services desired by the citizen. For this scope it is essential to identify recipients of the e-service and for what purpose these recipients ought to use the e-service. One group of recipients of public e-services is the citizens. In this paper shortcomings of existing frameworks are identified founded in a citizen-centric value base. These shortcomings are then used as a driver for putting forward an alternative model for evaluation and design of e-services.

Published

2007-07-31

How to Cite

Lind, M., Forsgren, O., Salomonson, N., & Albinsson, L. (2007). THE E-CO MODEL – CITIZENS’ DRIVING E-SERVICE QUALITY. Proceedings of the 51st Annual Meeting of the ISSS - 2007, Tokyo, Japan, 51(2). Retrieved from https://journals.isss.org/index.php/proceedings51st/article/view/700

Issue

Papers: 51st Annual Meeting

Section

Information Systems Design and Information Technology