PAYING ATTENTION TO THE EMOTIONS IN THE PROCESSES OF CHANGE USING THE VSM

Ricardo Barrera

Abstract


The Beer´s Viable System Model (VSM) is a powerful tool for studying organizations as cohesive “wholes” and for evaluating their strategies counter to the complexity of the tasks they must perform. Primarily, it is a tool to diagnose the effectiveness of the structure of the organization, and offers a conceptual model of the information system to the management. It also allows assessing the consequences of organizations' policies.

Social and human actors are not trivial, they pursue ideals, ends, objectives, and have preferences and values, all of which may change. To model that, there are three dimensions to take in account: activities, structure and behavior.

The last dimension mentioned above, behavior, can be of interest at distinct levels: individuals, teams, organizational units, a whole organization, networks, etc. But a mere arrangement and the relationship with behaviors. And when took about behaviors, it´s necessary took about emotions, perceptions and cognition.

The VSM has been adopted by several researchers and practitioners for diagnosing organizational performance, and/or for (re)structuring organizations based on the factors essential and adequate for its long-term viability. In this paper, the scope is to design or change companies to assess and take responsibility for the company's effects on environmental and social wellbeing

Keywords


Emotion, Change, VSM, perception, workplace

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