A Systemic Approach on Human Capital Management in Tourism SMEs Considering Socio-Ecological Systems

Juan E. Núñez-Ríos, Ricardo Tejeida-Padilla, Isaías Badillo-Piña, Oswaldo Morales-Matamoros, Jacqueline Y. Sánchez-García, Brenda Jarquín-García


The context in which Small and Medium Enterprises (SMEs) of lodging carry out their operations is turbulent. This Human Activity Systems (HAS) develop certain practices that threaten aspects such as internal equilibrium, resilience, their relation with natural environment and hence its permanence in the sector. The purpose of this paper is to present the basis for an autopoietic management system of human resources within mexican tourist SMEs in order to generate self-organization and adaptation considering social and natural dimensions. The methodological approach is carried out using the Soft Systems Methodology (SSM) looking to reduce problematic situations generated for whom manage the systems as well as those related to the human resource management. With respect to the findings, a conceptual model was designed consisting of subsystems that consider heterogenity in tourist SMEs and human resource management problems, in that sense is intended to regulate its complexity and maintain an equilibrium with the environment. It is considered that actors with managerial functions may benefit from a holistic approach that looks for the transcendence of the whole system in its current context.


Systems Science; Soft Systems Methodology; Tourism; SMEs; Human Capital Management.

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